Mobile2025
Discover Ajloun
Tourism and municipal complaints for Ajloun Governorate, in one app.
A service app for residents and visitors of Ajloun: raise a municipal complaint from home and track its resolution, and browse the governorate's archaeological and tourist sites.
- Production
- Discover Ajloun
- Role
- Client project: mobile development
- Year
- 2025
- Status
- Shipped
- Format
- Mobile
- Built with
- React NativeTypeScripti18nFirebaseReact QueryReanimatedZodPush Notifications
- Where to find it
- Google Play
Treatment
Two audiences in one app: residents who need something fixed, and visitors who want to know what is worth seeing. The municipality wanted both, and separating them into two apps would have meant neither got installed.
جمهوران في تطبيق واحد: سكان يحتاجون إصلاح شيء، وزوّار يريدون معرفة ما يستحق الزيارة. أرادت البلدية الاثنين، وفصلهما في تطبيقين كان سيعني ألا يُثبَّت أيٌّ منهما.
The complaints side lets a resident raise an issue within the municipality's remit and receive its resolution without leaving home. The tourism side covers the archaeological and heritage sites across the governorate.
يتيح جانب الشكاوى للمقيم رفع مشكلة ضمن اختصاص البلدية وتلقّي معالجتها دون مغادرة بيته. ويغطي جانب السياحة المواقع الأثرية والتراثية في أنحاء المحافظة.
Challenges
A complaint with no visible progress is a complaint nobody files twice
The problem
Submitting into a void is exactly the experience residents already had with the phone line. If the app reproduces it, it has added nothing.
What I did
Every complaint carries a status the resident can see, and status changes push a notification. The value is the visible state transition, not the submit button.
Complaints arrive with photos on rural connections
The problem
A photo is what makes a complaint actionable, but uploading one from a village on weak mobile data fails often enough that people give up mid-report.
What I did
Images are compressed on the device before upload and the submission is queued, so a report survives a dropped connection and completes when signal returns rather than being lost.
Results
- Published on Google Play for Ajloun Governorate.منشور على Google Play لمحافظة عجلون.
- Municipal complaints with tracked status, plus a heritage site guide.شكاوى بلدية بحالة متتبَّعة، مع دليل للمواقع التراثية.
